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I am impressed with the things you are doing with PCG and believe your service offerings, particularly those aimed at easing the HR burden for SMEs, are innovative and essential to improving the way SMEs operate. Your personal approach and professionalism are also of the highest standard and are, in my opinion, exemplary within the HR consulting industry.
G. Peate, National Technical Training Manager - RSM BIRD CAMERON
Porter Consulting Group Pty Ltd ("PCG") is bound by the Australian National Privacy Principles (NPP's) contained in the Privacy Amendment (Private Sector) Act 2000. At PCG, your right to privacy is important. The following statement outlines how PCG manages personal information that it holds about individuals in accordance with the NPP's.
Personal Information is any information or an opinion about you (whether true or not) from which PCG can determine your identity. We only collect personal information that is necessary to deliver our services, including recruiting and consulting, or that is required for administration, factoring (contract billing), billing and networking.
PCG collects personal information about you when you deal with us in person, by telephone, letter, fax or email; supply a resume; complete an application form or submit any other information in connection with your application for registration or for employment of staff. This information can include your first and last name, street address, phone/fax numbers, email addresses, tax file number, banking details, working visa details, opinions and other information that could be used to provide you or your business our recruitment or consulting services. It also includes personal information provided in resumes, such as references, education, employment qualifications, memberships and attributes. We may also collect optional information about you through surveys, special offers or when you use other particular services. We collect personal details over the telephone, by letter and via electronic means. Information is also collected from other parties for example, when conducting reference checks.
PCG will not collect or monitor personal information about you without your consent unless we believe it is necessary:
Because it is required by law;
To provide you a service which you have requested;
To protect the rights or property of PCG;
To lessen a serious threat to a person's health or safety.
Personal information will not knowingly be collected from a minor without his or her parents' consent. PCG will not ask an individual to provide sensitive personal information in a place where other people can overhear.
When personal information concerns certain matters it is considered sensitive information. It is information or opinion about your racial or ethnic origin, political opinion, membership of a political association, religious beliefs, affiliations or philosophical beliefs, membership of a professional or trade association or membership of a trade union, sexual preferences or practices, criminal record or your health status. PCG will only collect, use or disclose sensitive information about you in accordance with the law. In most cases, PCG will only collect, use or disclose sensitive information where it has received your consent.
PCG recognise the trust that individuals place in us when they give us personal information. In order to deliver a service you have requested, we may sometimes share your personal information with an affiliate, subsidiary or potential employers. We will not otherwise disclose your personal information to others without your explicit consent, unless it is required by law.
PCG takes every precaution to ensure that access to personal information is restricted to those staff members and third parties with a business need to see it and once personal details are no longer required, that these details are appropriately destroyed or permanently de-identified.
If an individual indicates they do not want to receive further direct marketing or be contacted for marketing purposes by phone, fax, email, letter or in person, PCG has an effective system in place to record those requests and will action these as appropriate.
PCG takes reasonable steps to make sure that the information is accurate, complete and up-to-date at the time of collection and when used or disclosed.
PCG has prepared and will make available its Privacy Policy upon request.
PCG will endeavour to take all reasonable steps to keep secure the information it holds about individuals. PCG holds personal information in a combination of secure computer storage facilities and paper-based files. Documents and papers are stored securely until they are no longer required. When electronic information is no longer required it is permanently destroyed, or de-identified. When physical information is no longer required, it is placed in a locked confidential security bin and destroyed.
In addition our employees are obliged to respect the confidentiality of any personal information held by us. Procedures are in place such as:
The need to know principle that limits access to information to those people who need the information to carry out their duties;
A clean desk policy and secure storage of all files after use to reduce the risk of unauthorised access to personal information;
Recipients of faxes and emails are advised in advance that a message containing personal information is being sent, and receipt should be confirmed.
Please note that PCG will not be held liable for events arising from unauthorised access to your personal information.
Individuals have the right to examine the personal information collected and maintained by PCG. Personal information may be examined, by appointment only, during normal business hours, 8:30am to 5:00pm Monday to Friday.
Should an individual identify any errors in the information examined, PCG will immediately rectify this with due notification. If the information sought impacts upon the privacy of any other individual then an extract or summary of the record will be provided in a manner that continues to protect the privacy of all parties.
PCG may deny access to some information if providing access would have an unreasonable impact upon the privacy of other individuals. Additionally, individuals will not have access to employee records. Before access to personal information is granted to an individual, their identity needs to be established. The individual is required to request the information in person or to provide personal details that can be used to identify them.
PCG does not use personal identifiers as their own identifiers for individuals. In this policy, identifier includes a number assigned by an organisation to an individual to identify uniquely the individual for the purpose of the organisation's operations. However, an individual's name or ABN is not an identifier.
Wherever it is lawful and practical, individuals will have the option of not identifying themselves when entering into transactions with PCG.
PCG does not transfer personal information outside Australia unless required by law to do so or you have consented to it as part of the recruitment services we provide to you. We will only do so if we reasonably believe the information will be granted a similar level of protection as under the Privacy Amendment (Privacy Sector) Act 2000.
For further information, please contact our Privacy Officer on (08) 9226 0100 or click here to send an email.
